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I use Nextiva Contact Center to manage my call center. I keep track of incoming calls and make sure users are available. The ability to be …
Starting at $129 per month per user
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What is Nextiva Contact Center?
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues…
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Popular Features
- Call forwarding (29)9.292%
- Historical reporting (30)9.292%
- Validate callers (29)9.191%
- Agent dashboard (30)8.888%
Reviewer Pros & Cons
Pricing
Essential
$129
Cloud
per month per seat
Professional
$159
Cloud
per month per seat
Premium
$199
Cloud
per month per seat
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $129 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Nextiva Contact Center?
A contact center solution supporting customer experiences. It features:
True omni-channel communications.
Generative AI capabilities.
Dynamic agent scripting that takes repetitive tasks out of agent’s hands.
A cloud-based technology stack to simplify operations.
Compliance certifications including TCPA, Do Not Call, GDPR, PCI/DSS, HIPAA and HITRUST.
REST APIs enabling integrations with a range of other tools.
Nextiva Contact Center Competitors
Nextiva Contact Center Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
Nextiva Contact Center starts at $129.
Reviewers rate Call tracking highest, with a score of 9.8.
The most common users of Nextiva Contact Center are from Small Businesses (1-50 employees).
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Reviews and Ratings
(43)Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
February 23, 2024
Nextiva VOIP Call Center Category - Travel Management Company
We are a TMC with several different departments managing different accounts from corporate travel management to leisure services, working in multiple time zones across the U.S. Nextiva Contact Center allows us to design call flows through our auto-attendant - export data for internal review, and adjust call flow/contact center routing in real time through admin accounts.
- Auto Attendant menus
- call routing
- Supervisor monitoring
- Admin controls in real time
- extensive reporting
- Call recording functionality
- Call recording options
- Would prefer the various admin portals to be located centrally
February 12, 2024
Nextiva Contact Center's Phone System
Nextiva Contact Center is used for daily phone call interactions, managing voicemail through the speech to text, and reviewing historical information utilzing the reporting functions. There are a few more features that are available that is not currently used, such as the messaging service built into the new app, the group team chats, and the available integrations with other services like exchange.
- Clean looking platform
- General uptime
- Broadcom data reporting can be confusing
February 06, 2024
Connected Conversations Done Right
To put it simply: Nextiva VoIP Call Center services allow our team to keep in touch with one another with minimal disruption. This is vital to the success of any growing operation and has, undoubtedly, lent greatly to our growth as an organization. I find Nextiva VoIP Call Center to be a greatly reliable and extremely professional connected communications company, and I'm very thankful I've been able to rely on their services and support team so heavily in my years working with them.
- Customer Support
- Reliable Services
- Consistent Innovation
- Improved user interfaces
- Improved mobile app support
- Broader search options for admins
February 02, 2024
Nextiva VoIP Call Center Best Choice VOIP
My company uses Nextiva VoIP Call Center desk phones and service for our office ( 15 devices ). The mobile app gives our techs the ability to utilize their mobile phones as a proxy for their desk phones. The mobile app is even more helpful to our office staff, allowing them to seamlessly answer and make calls remote locations, such as when they are working from their home office.
- Mobile app is a seamless proxy for a users desk phone.
- Voicemail-to-email provides a clear, high quality recording.
- Fully functional desktop app makes the desktop phone unnecessary.
- Call audio quality is superb.
- I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
- Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
December 13, 2023
Nextiva - A Positive Game Changer
We have used Nextiva VoIP for several years and it really supports us with connecting with callers who need our services. Our line of work is critical to have a consistent service and be reachable 24/7. The voice quality is crisp and clear and the system is easy to navigate for a diverse population of employees. When we reach out for support, either by phone or by chat, we are connected with someone who understands the system and is able to make adjustments to solve our concerns in a really timely manner so we can continue to provide uninterrupted service. The Nextiva Recorder allows us to seamlessly perform quality assurance checks and support our employees with additional training needs as it is appropriate. The sound quality is clear and the site is very easy to navigate. We are really pleased with the product and the service we receive. The cost is very manageable so that is an added bonus!
- Knowledgeable Customer Service Support
- Easy to Use Platform
- Cost Efficient for a Non-Profit
- When we do reach out for support, sometimes the wait time is lengthy - could be 30 minutes.
- When we barge into an employee's call, there is a loud tone noise (only heard by the employee) but it can be really distracting.
- Training for the Admin Dashboard when the organization has had transition is not available and has been taxing to learn independently.
February 23, 2022
Nextiva Is Pretty Solid!
We currently use Nextiva VoIP Call Center as our physical and softphone PBX solution. It works out great for users that are in the office that still prefer a physical phone, as well as remote users that don't have the space for one, so use a softphone instead. There's no difference in sound quality on either, but the softphone is a better cost value for small businesses and remote users. Call recording, internal calling only (ext), international calling, and call center reporting and monitoring are some of the features available for a lesser or additional cost and may require additional software and licenses packages. As an admin, the GUI software is pretty easy to use compared to its predecessor, Momentum. It uses the same Broadsoft system, but place a GUI on top that makes it a breeze to get where you need to go and easier to locate things.
- Call Recordings.
- PBX Solution.
- Remote users phone solution.
- Call center monitoring and reporting.
- Admin doesn't have access to do everything and sometimes requires support's help, which could take a while.
- There's a cost for every little feature, which could deter companies from using it.
- Needs better response time from support.
March 27, 2020
My Review is the only thing that Matters
Nextiva is currently being used by our Demand Generation department and their phone service helps us reach out to our prospects. Their recording portal is very user friendly as compared to another VOIP provider that we also currently use. But the best part of their overall service is their customer hotline. They are all very friendly and willing to help. And by far, a cheaper cost compared to the other VOIP we have.
- Accommodating customer hotline.
- Lower rate.
- User friendly recording portal.
- Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
- In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
- When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
November 01, 2018
Nextiva is good and has potential to be great!
Nextiva Call Center replaced our previous phone system and we currently use it to host our phone system along with our IVR directory, call recording and user monitoring. It is being used by all departments across our whole organization and assists us with monitoring user availability, call recordings for quality assurance and employee performance overall.
- Call recordings are crystal clear
- Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
- User tracking helps us accurately measure availability and overall weekly performance.
- The admin portal is cumbersome to use and times out too frequently.
- The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
- The click-to-call feature inside of our CRM is finicky and often needs resetting.